Refund & Return Policy

Last updated: September 22, 2026

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@wackywanders.com. Please note that returns will need to be sent to the following address:

WackyWanders Returns, Av. Diagonal 355, 1, 1A, Pt A, 08037 Barcelona, Spain

If your return is accepted, we will send you instructions on how and where to send your package. Return postage is paid by you, unless the item is faulty, damaged or incorrect, in which case we cover the cost. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@wackywanders.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as custom or personalized products and personal care goods. Please get in touch if you have questions or concerns about your specific item.

Gift cards cannot be returned. Discounted items remain covered by the statutory right of withdrawal described below.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

This right exists in addition to, and does not limit, any other statutory consumer rights you may have under the law of your country of residence.

International Returns — Customs and Duties

If you are returning an item from outside the European Union, you (the customer) are responsible for any customs charges associated with the return shipment, unless the return is due to our error (wrong, defective, or damaged item), in which case we will cover reasonable return shipping and any customs costs.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please note it can take additional time for your bank or card provider to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at hello@wackywanders.com.

Questions? Contact us at hello@wackywanders.com.