Shipping Policy

Last updated: September 26, 2026

Where We Ship From

Orders are packed and dispatched from our fulfilment location in Barcelona, Spain, with carriers selected through Sendcloud. We currently ship within the European Union only.

Processing Time

Orders are processed and handed to the carrier within up to 3 business days of being placed. During peak periods, processing may take longer; we’ll notify you of any significant delay.

Delivery Estimates

Delivery time depends on your destination country and the carrier assigned to your order at checkout. Exact delivery estimates for your country will be shown at checkout before you complete your purchase. All delivery times are estimates only — not guarantees — and exclude customs processing delays, which are outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and order weight, and are always shown before you pay. Orders over EUR 75 shipped within mainland Spain qualify for free shipping.

Customs, Duties, and Import Taxes

All of our current destinations are inside the European Union customs union, so no customs duties or import charges apply to your order.

We are not yet able to deliver to the Canary Islands, Ceuta, Melilla, Madeira or the Azores, because they sit outside the EU customs territory and require separate customs handling. We also do not currently ship to the United Kingdom, Switzerland or the United States. If your country is not available at checkout, email hello@wackywanders.com and we will let you know when we open it.

We are not responsible for delays caused by customs processing, and we cannot mark orders as “gifts” or under-declare their value to reduce customs charges.

Order Tracking

Once your order ships, you will receive a tracking link via email. Please allow up to 24 hours for tracking information to update after dispatch.

Lost, Delayed, or Damaged Shipments

If your order is significantly delayed, appears lost in transit, or arrives damaged, contact us at hello@wackywanders.com and we will work with the carrier to investigate and, where appropriate, arrange a replacement or refund in accordance with our Refund Policy.

Incorrect Shipping Information

Please ensure your shipping address is complete and correct at checkout. We are not responsible for orders delayed, misdelivered, or returned to us as a result of incorrect address information provided by the customer; reshipment costs in such cases may be your responsibility.

Split Shipments

Orders containing multiple items may occasionally ship separately and arrive on different days at no extra cost to you.